If the DVR / NVR system still isn't updating after confirming these things, please let me know. The file must be placed in the USB root directory.

If the file was downloaded using the Microsoft Edge browser, this will cause the file to be converted to a text file, which can't be read by the DVR / NVR.Ĥ) The DVR / NVR cannot navigate through folders in the USB to find the update. If the file was downloaded twice, a PC will add (1) to the end of the name, which will create an issue. 2.0 always uses a black board, while 3.0 generally has a colored board, often red or blue.ģ) The file name must remain exactly as listed in the article for the DVR / NVR to recognize it as an update.

The easy way to tell if a USB drive is 3.0 is the color of the board chip inside the USB connection. Likewise, the DVR / NVR is not in FAT32 format, it won't be read. USB 3.0 was developed after the DVR / NVR motherboards. The power should be disconnected for at least 10 seconds before connecting the USB drive and reconnecting the power.Ģ) If the USB is 3.0, the DVR / NVR will not be able to read it. The ethernet cable needs to be disconnected, as well as any other USB devices including the mouse. There are a few reasons this could be:ġ) If the DVR / NVR has alternative places to look for the update, it won't run. If you have found the correct upgrade file to upgrade the DVR / NVR system, but you're not seeing an 'updating.' message on the screen for at least three minutes, the DVR / NVR isn't detecting the update file. If you could please respond with these details, we should be able to provide you with a link to the firmware update and some directions on how to proceed. On the bottom of the DVR / NVR there's a sticker with the DVR / NVR's model information. Manually applying a firmware update should help it to function normally. It sounds like the DVR / NVR system is experiencing a firmware crash.

Night owl firmware update